Privacy & Cookies Policy

At Cookieness, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

When you place an order on our website, we may collect the following personal information:

Name
Billing and delivery address
Email address
Payment details (processed securely through third-party providers)
Order history

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about your order
Handle payments securely
Improve our website and customer experience
Comply with legal and tax obligations

3. Data Retention

We keep your order information for as long as necessary for business and legal purposes (generally 7 years in accordance with Dutch tax law).

4. Sharing Your Information

We never sell your personal data. We only share it with trusted third parties when necessary, such as:

Payment processors (e.g., iDEAL, PayPal, credit card providers)
Delivery services (to ship your order)
Website hosting and IT service providers (for website functionality)

5. Cookies

Our website uses cookies (small text files placed on your device) to ensure proper functionality and improve your browsing experience.
We use cookies for:

Essential website features (shopping cart, checkout process)
Analytics (to understand how visitors use our site)

You can manage or disable cookies through your browser settings, but please note that some parts of the website may not function properly without them.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the data we hold about you
Request corrections or updates to your data
Request deletion of your data (unless required by law)
Withdraw consent for data processing
File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your rights are being violated

To exercise any of these rights, please contact us at: info@cookieness.nl (replace with your actual email).

7. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

8. Contact Us

If you have any questions about this Privacy & Cookies Policy, please contact us at:

Cookieness
Email: info@cookieness.nl
Location: Eindhoven, Netherlands